A placeholder contact address is published on the site
The address is at a domain that ships inside templates rather than one you own.
Why it matters
The address is at a domain that ships inside templates rather than one you own. Anyone who writes to it reaches nobody, and you never find out — the message does not bounce back to you, it simply goes somewhere else.
How ShipReady detects it
Two facts stated differently on two pages of the same site. SITE-scoped because that is the only scope that can see a second page. Zero additional HTTP requests: every page it reads was already fetched by the crawl. Detection is comparison over DETERMINISTICALLY EXTRACTED claims, never over an interpretation of the copy. A price claim is only compared when the extractor recovered all of plan, amount, currency and billing period from the page's own bytes; a claim missing any of those is dropped rather than guessed at. Every emitted finding quotes both pages verbatim, so a reader who disagrees can see exactly what the scanner saw. Contact rules are narrower still: a difference in the LOCAL PART of an address at the same domain is never reported, because sales@, support@ and press@ at one company is normal and correct.
Detection is deterministic. ShipReady reports this only when it observes the condition directly, and prefers to miss a real problem over inventing one. Rule version 1.0.0.
How to fix it
This is the prompt ShipReady puts in your report — written to be pasted straight into Cursor, Claude Code, or whichever assistant built the app.
Your site publishes contact details that do not agree with each other, or that point at a domain you do not own. Decide which address or number is real and monitored, then make every surface use it: the footer, the contact page, structured data, and any transactional email templates. Define it once in a shared constants module rather than typing it into each page. If a placeholder domain (yourcompany.com and similar) appears anywhere, replace it — mail sent there reaches someone else, and it never bounces back to tell you.
Frequently asked questions
- What does "A placeholder contact address is published on the site" mean?
- The address is at a domain that ships inside templates rather than one you own.
- How serious is it?
- ShipReady rates this medium. Fix soon. Meaningfully weakens a defence or degrades how the site works.
- How do I fix it?
- Paste the fix prompt on this page into Cursor, Claude Code or your AI editor. It is the same prompt ShipReady puts in your report.
- Can I check my own site?
- Yes — ShipReady scans up to ten pages of any public site for free and reports this alongside every other check. The free report lists every issue it finds and shows full evidence and a fix prompt for the critical and high-severity ones; medium and low findings are counted and unlock on Pro.
Related checks
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